We back our product 110%, and that's why we offer a 90-day Satisfaction Guarantee on all of our products.
Refunds
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must have a manufacturing defect or damage from transport to be refunded in full. Please take a photo of the damage and sent us an email at info@saltytsar.com
If your return is accepted, we’ll require you to send back your package to the following address at your expense.
Return Shipping Address:
(enquire for details)
Salamander Bay, NSW 2317
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@saltytsar.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.